Overview:
Under the direction of the Manager, Supervisor, or the Senior Quality Account Analyst is responsible for initial and continual training for Business Office personnel. Performs weekly and monthly quality audits using multiple applications to ensure appropriate protocol is followed and report the results. Aids in the development and implementation of organizational standards and policies and procedures. Have the ability to assume more than one role on the team. Acts in leadership capacity in absence of supervisor on issues/problems directly related to the resolution of a patient account. Must demonstrate dependability and ability to work independently. Professionalism and courtesy when communicating with peers, patients and other external contacts, displaying an attitude committed to customer service.


Qualifications:
Basics:
High school diploma or equivalent
Five years experience in medical/healthcare field performing business office functions
Windows XP, Proficient computer skills (Excel & Word), Internet
Intermediate level PC literacy
Alpha/Num Forms Entry
Good writing skills
Detailed knowledge of health insurance
Excellent interpersonal communication skills and strong written and verbal communication skills for staff and patient interaction

Preferences:
Some college or training in Business or Healthcare related field
Physician or ASC Medical Billing and Coding certificate; Medical Office Assistant etc.
Six to eight years experience in a medical business office environment or Ambulatory Care Center
Lead analyst or coordinator experience
IDX/EPIC, or Experior Experience.
High PC proficiency
Two years of quality auditing or training within the medical/ healthcare industry

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